Here is a complete, fully detailed legal document for your Terms and Conditions. This draft provides the proper, comprehensive legal descriptions required to protect your business liability, govern your intellectual property, and regulate sales across e-commerce marketplaces.

TERMS AND CONDITIONS

Welcome to Divya Health and Hygiene (Established 2018). These Terms and Conditions (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“user,” “customer,” “you”), and Divya Health and Hygiene (“the Company,” “we,” “us,” or “our”), concerning your purchase, distribution, and use of our products under our registered brands “CLOVIA” and “COJIN”.

By accessing our catalog, interacting with our brand representatives, or purchasing our products through our authorized distribution networks and leading online/quick-commerce marketplaces (including but not limited to Amazon, Flipkart, Snapdeal, JioMart, and Meesho), you acknowledge that you have read, understood, and agreed to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms, you are expressly prohibited from purchasing our products or using our services.

1. LEGAL CAPACITY AND ELIGIBILITY

To purchase products from Divya Health and Hygiene, you must be at least 18 years of age or possess the legal capacity to enter into a binding contract under the jurisdiction of your residence. If you are purchasing personal care items for minors (such as baby diapers), you represent that you are the parent or legal guardian and accept full responsibility for the proper usage and disposal of the products.

2. PRODUCT DESCRIPTIONS, CATALOGS, AND INTENDED USE

  • Product Range: Our catalog consists of personal care and feminine hygiene products, including sanitary napkins, sanitary pads, sanitary panties, sanitary towels, menstrual tampons, panty liners, panty shields, adult diapers, baby diapers, and sanitizing wipes.
  • Informational Purposes Only: Content, product listings, images, and descriptions provided on our official materials or third-party marketplaces are for informational purposes only. They do not constitute medical advice or professional healthcare recommendations.
  • Proper Usage: Customers must strictly follow the application instructions, wear-time guidelines, and disposal instructions printed on the product packaging. The Company is not responsible for complications arising from prolonged use or improper application.

3. THIRD-PARTY MARKETPLACE TRANSACTIONS & LOGISTICS

  • Fulfillment Partners: Divya Health and Hygiene actively distributes its authentic product line via third-party e-commerce platforms (Amazon, Flipkart, Snapdeal) and quick-commerce channels (JioMart, Meesho).
  • Platform Terms Govern: When buying through these platforms, your transaction, financial data processing, billing queries, order tracking, and cancellations are strictly governed by the Terms of Service and User Agreements of that specific platform.
  • Liability Disclaimer for Platforms: We do not control and are not responsible for payment gateway failures, platform-level technical glitches, account suspensions, or logistical delays caused by third-party delivery networks.

4. INTELLECTUAL PROPERTY RIGHTS

  • Ownership: Unless otherwise indicated, all content, product formulas, package designs, trade dress, labels, graphics, logos, and our registered brand names “CLOVIA” and “COJIN” are the exclusive intellectual property of Divya Health and Hygiene and are protected by trademark, copyright, and unfair competition laws of India.
  • Prohibited Actions: You are strictly prohibited from copying, reproducing, counterfeiting, modifying, or commercially exploiting any part of our brands, logos, or unique packaging text without our express, prior written consent. Unauthorized commercial resale or distribution of our products by unverified vendors is legally actionable.

5. PRODUCT WARRANTY AND LIMITATION OF LIABILITY

  • Quality Standards: We maintain rigorous quality control standards to ensure our personal care inventory meets high health and safety benchmarks.
  • Individual Sensitivities: Because hygiene products come into direct contact with skin and intimate areas, individual physiological reactions, allergies, or dermatological sensitivities may vary. Divya Health and Hygiene does not guarantee that our products will be completely free from causing localized skin reactions in highly sensitive individuals.
  • Cap on Liability: To the maximum extent permitted by applicable law, Divya Health and Hygiene, its partners, and employees shall not be liable for any direct, indirect, incidental, or consequential damages resulting from product misuse, poor storage conditions post-delivery, or allergic reactions. Our total liability for any verified manufacturing defect is strictly limited to the replacement of the defective product or a full refund of its original purchase price.

6. STRICT HYGIENE RETURN AND REFUND POLICY

  • Non-Returnable Status: Due to the biological nature of personal care and sanitary items, and to comply with strict public health and safety regulations, items including open or unsealed packs of sanitary pads, tampons, diapers, and wipes are completely non-returnable and non-refundable.
  • Exceptions: Returns, replacements, or refunds will only be entertained if the product is proven to have been delivered with a clear manufacturing defect or if an incorrect item was shipped, provided the customer presents clear photographic or unboxing video evidence within 48 hours of delivery to the respective marketplace’s customer care desk.

7. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be interpreted, construed, and governed in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of or relating to the purchase or use of CLOVIA and COJIN products shall be subject to the exclusive jurisdiction of the competent courts located in [Insert Your City/State, e.g., Mumbai, Maharashtra], India.

8. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Divya Health and Hygiene, its distributors, and employees from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your misuse of our products, violation of these Terms, or infringement of any third-party intellectual property rights.

9. SEVERABILITY AND ENTIRE AGREEMENT

If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that specific provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms constitute the entire legal agreement between you and Divya Health and Hygiene regarding product purchases.

10. MODIFICATIONS TO THE AGREEMENT

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time to stay compliant with new legal regulations or business frameworks. Updates will be indicated by revising the “Last Updated” date at the top of this document. Your continued purchase of our products following the posting of changes implies your explicit acceptance of the revised Terms.