Welcome to Divya Health and Hygiene (Established 2018). We own and operate the registered brands “CLOVIA” and “COJIN”, offering a wide range of personal care and hygiene products, including sanitary napkins, sanitary pads, sanitary panties, sanitary towels, menstrual tampons, panty liners, panty shields, adult diapers, baby diapers, and sanitizing wipes.

We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our brand, visit our official touchpoints, or purchase our products through leading online and quick-commerce platforms (including but not limited to Amazon, Flipkart, Snapdeal, JioMart, and Meesho).

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways depending on how you interact with our brands:

  • Personal Identification Information: This includes your name, shipping address, billing address, email address, and telephone number. This information is typically collected when you place an order, contact our customer service team, or register for updates.
  • Transaction and Billing Data: While your payments are securely processed by our marketplace partners (like Amazon, Flipkart, etc.), we may receive transaction details such as the item purchased, date of purchase, order ID, and fulfillment status to process your requests.
  • Customer Support and Communication Data: Any information you provide when you reach out to us for product inquiries, feedback, testimonials, or grievance redressal.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for proper business operations and to provide you with the best possible service. Specifically, we use your data to:

  • Order Fulfillment: To process, package, and deliver your hygiene and sanitary products efficiently.
  • Customer Service: To respond to your product inquiries, manage returns, troubleshoot delivery issues, and provide support.
  • Product Improvement: To analyze customer preferences across our diverse catalog, helping us improve product quality and design to meet varying consumer needs.
  • Marketing and Promotions: With your consent, to send you updates about new product launches, special offers, and promotional campaigns for CLOVIA and COJIN.
  • Legal Compliance: To comply with applicable laws, respond to legal requests, prevent fraud, and protect our intellectual property and rights.

3. SHARING AND DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We only share information in the following limited circumstances:

  • Third-Party Marketplace Platforms: Because we actively sell through platforms like Amazon, Flipkart, Snapdeal, JioMart, and Meesho, your data is shared with these platforms to facilitate seamless order completion, tracking, and delivery.
  • Service Providers: We may share your information with trusted third-party service providers (such as logistics partners, delivery couriers, and IT support) who assist us in operating our business.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority to protect the safety, rights, or property of Divya Health and Hygiene, our customers, or the public.

4. DATA SECURITY

The security of your personal information is extremely important to us. We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal data.

Please note that while we take strict measures to protect our internal databases, transactions made on third-party quick-commerce platforms are secured under the advanced encryption and security standards of those respective platforms.

5. YOUR PRIVACY RIGHTS

Depending on your location, you have certain rights regarding your personal information:

  • Access and Rectification: You have the right to request access to the personal data we hold about you and request corrections if any information is inaccurate or incomplete.
  • Opt-Out of Marketing: You can opt-out of receiving promotional communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Data Deletion: You can request that we delete your personal data, subject to certain legal obligations that may require us to retain it (e.g., tax or accounting laws).

6. CHILDREN’S PRIVACY

While we offer products like baby diapers, our services and products are marketed exclusively to adults. We do not knowingly collect personal information from children under the age of 18 without parental consent. If we learn that we have inadvertently collected such information, we will take steps to delete it immediately.

7. CHANGES TO THIS PRIVACY POLICY

We reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices or legal requirements. When updates are made, we will revise the “Effective Date” at the top of this document. We encourage you to review this policy periodically.